FAQ


Do I have to pay? Is it covered by OHIP or other provincial health insurance plans?

Virtual care is covered by the provincial health plan in British Columbia (MSP), but not the other provinces. Patients with a valid British Columbia health card will not be charged. Patients in other provinces will receive a receipt that may be reimbursed through a health spending account or other private insurance.

What is the price? How much does Tia cost?

Appointment pricing ranges depending on the appointment type you select. There are no time-based fees or additional fees if an appointment lasts longer than expected. Tia Health is covered by MSP, patients with a valid British Columbia Health Card will not be charged. Appointments are also covered by health spending accounts, a receipt is provided. Yearly and monthly membership plans are available through insurance brokers.

Is this legit?

Yes. All of our doctors are Canadian licensed physicians. You can verify the status of their license and view their credentials on the college of physicians website for the province they are licensed. The city and province in which the physician practices is listed on their profile while navigating the booking process.

Can I choose which doctor I speak with?

Yes, we have a variety of doctors, male and female, doctors who speak different languages, and with different specialties.

How do I get a prescription? Will my pharmacy accept it?

Our doctors' prescriptions are legitimate and are accepted by pharmacies. You can have your prescription delivered for free, or sent to a pharmacy of your choice for pick-up.

Is Tia Health safe?

Yes. Tia Health is the platform connecting you to a Canadian physician or other provider of your choice. Just like an in-person visit, the doctor is responsible for understanding your case, medical history, and determining the appropriate treatment. If the doctor is not able to help through virtual care, they will advise that you visit a clinic or hospital in-person.

Is Tia Health secure?

Your privacy is our top priority, we use bank-level encryption and store data securely in Canada.

How is payment taken?

We accept VISA, MasterCard, American Express, and other online payment enabled cards.

How do I book an appointment?

Click on the Book Now button to get started. You will then be prompted to select the type of consultation (video or phone), who the appointment is for (you or someone else), and which provider you would like to speak with. Lastly, you will be prompted to sign-up or login to confirm your appointment.