woman looking at acne

Online acne diagnosis.

If acne is making you want to hide away, connect with an online doctor today.

Access the answers and health care you need, when you need it.

Book now
woman looking at acne

Online acne diagnosis.

If acne is making you want to hide away, connect with an online doctor today.

Access the answers and health care you need, when you need it.

Book now

What is acne?

Acne is a very common skin condition that is caused by the pores becoming blocked with bacteria, dead skin cells, oils, or dirt. This results in a buildup of an oily substance called sebum. It most often occurs on the face and neck but can also appear on the upper arms, back or shoulders.

What is acne?

Acne is a very common skin condition that is caused by the pores becoming blocked with bacteria, dead skin cells, oils, or dirt. This results in a buildup of an oily substance called sebum. It most often occurs on the face and neck but can also appear on the upper arms, back or shoulders.

woman with acne

An acne diagnosis is likely if you are experiencing more than one of these symptoms and you should visit your doctor:

  • Blackheads or whiteheads
  • Papules: small, red bumps
  • Pustules: small, red pimples that pus at the tip
  • Nodules: solid lumps underneath the skin’s surface
  • Cysts: large pus-filled lumps underneath the skin’s surface

Are certain people more at risk of getting an acne diagnosis?

  1. Acne is most commonly developed during puberty, due to the large amount of hormonal changes which can trigger increased oil production, but it can occur in people of all ages.
  2. Genetics also are a factor in the likelihood of getting the skin condition, so if a parent suffered with it you are more likely to as well.
  3. A number of females also experience acne flares during their monthly period.

How can I prevent acne?

Certain at-home practices can help to prevent acne, including:

  • Daily cleansing of skin to remove oil and dirt
  • Avoiding face-touching
  • Keeping hair off the face
  • Avoiding oily make-up
  • Showering after exercising
  • A healthy diet that contains low amounts of refined sugars
  • Taking steps to avoid stress

When should I see a doctor to help with an online acne diagnosis?

If self-care remedies are not helping, then it is time to see a doctor. An online physician can assess your symptoms and if necessary, they may refer you to a dermatologist or prescribe medication. You can have your prescription delivered for free or sent to a pharmacy of your choice for pick-up.

Is acne serious?

When it gets very inflamed, is painful or blemishes are widespread, acne is classed as severe and you should seek treatment from a dermatologist as it can cause scarring.

How common is acne?

20% of Canadians are known to experience the skin condition, according to the Canadian Dermatology Association.

How do I prepare for my online appointment?

To ensure the physician can provide an accurate acne medication prescription during your appointment, you can help by noting down any concerns and answers in advance, along with any allergies they should be aware of.

What will my online appointment be like?

Appointments usually take between five to thirty minutes depending on the individual need. The online doctor will ask for a description of your symptoms. This will allow them to determine the best course of treatment. If necessary, they may recommend a follow-up appointment or a visit to a physical clinic.

How booking works.

“How do I connect with an online doctor?”

Our virtual clinic is designed to provide you with secure, trusted and easy access to the advice and care you need when you need it.

Here is how to book an appointment:

Here is how to book an appointment:

Skip the waiting room and book a virtual clinic appointment instead

Step 1

Select which doctor you would like to see and whether you prefer a phone or video call. We have a variety of male and female doctors available to help you in a number of languages.

Step 2

Attend your virtual appointment from the comfort of your own home using your chosen method of communication. We do not require you to download any apps or programs. 

Step 3

Receive guidance and treatment recommendations from the medical specialist. The doctor can share any necessary prescriptions with your chosen pharmacy, and you can opt to have medication delivered to your home for free or can collect in-person if preferred.

Book now

Have a question?

Services

Tia Health doctors' prescriptions are legitimate and are accepted by pharmacies. You can have your prescription delivered for free or sent to a pharmacy of your choice for pick-up.
Yes. Our telehealth platform connects you to a fully licensed Canadian physician. Just like an in-person visit, with telehealth, the doctor is responsible for understanding your case, medical history, and determining the appropriate treatment. If the doctor is not able to help you through telehealth, they may advise that you visit a clinic or hospital in-person.
Your privacy is our top priority, we use bank-level encryption and store data securely in Canada.
Click on the Book Now button to get started. You will then be prompted to select the type of consultation (video or phone), who the appointment is for (you or someone else), and which provider you would like to speak with. Lastly, you will be prompted to sign-up or login to confirm your appointment.
Yes! All Tia Health doctors are Canadian licensed physicians. You can verify the status of their license and view their credentials on the College of Physicians website for the province they are licensed. The city and province in which the physician practices is listed on their Tia Health profile which you will see while navigating the booking process.
Yes, we have a variety of doctors, male and female, doctors who speak different languages, and with different specialties.
If you have a family doctor working on the Tia Health platform, they may have telehealth availability. If not, check back soon as we are adding physicians weekly.

Pricing

Telehealth services are covered by the provincial health plans in British Columbia (MSP), Alberta (AHCIP), and Ontario (OHIP) but not currently in other provinces (check back soon as this is changing). Patients with valid coverage in these provinces will not be charged for their telehealth service. Patients in other provinces will receive a receipt that may be reimbursed through a health spending account or other extended/private insurance.
We accept VISA, MasterCard, American Express, and other online payment enabled cards.
Telehealth services are covered by the provincial health plans in British Columbia (MSP), Alberta (AHCIP), and Ontario (OHIP) but not currently in other provinces (check back soon as this is changing). Patients with valid coverage in these provinces will not be charged for their telehealth service. Patients in other provinces will receive a receipt that may be reimbursed through a health spending account or other extended/private insurance. If no coverage is available to you, then appointment pricing ranges depending on the appointment type you select. There are no time-based fees or additional fees if an appointment lasts longer than expected.
Get the best care from anywhere

Get the best care from anywhere!

Tia Health is focused on modernizing and digitizing healthcare. Our mission is to positively impact health outcomes by leveraging technology to empower patients and doctors.

Book now

Get the best care from anywhere!

Tia Health is focused on modernizing and digitizing healthcare. Our mission is to positively impact health outcomes by leveraging technology to empower patients and doctors.

This page is intended for informational purposes only and does not provide medical advice. It is not a substitute for professional medical advice, diagnosis or treatment.

Tia Health and VirtualClinic+ are joining to serve you better 
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